Very nice Customer service. Very nice design. I lives in California and I have received the shipment so fast from this western Leather Company overseas.Three BAD things I have experienced with this Jacket. 1) Within five minutes after I opened the packet one of the Two way zipper broke. BUT I think it's not a big deal to replace with a heavy duty Two way zipper. 2) It's little smaller than I have expected. 3) Very strong unpleasant leather odor on the Jacket. I recommend this product to anybody who know How to give the right measurement when they e-mail you to confirm and Then make sure that you know how to get rid of unpleasant leather odor.